At Motion Media ("Motion Media", "we", "us"), we want you to be fully satisfied with every design, animation, logo, mascot and illustration we create. This Refund Policy explains when and how you can request a refund for services purchased on motion-media.store.
1. Digital services
All our products are custom digital creative services. Because work begins on your project shortly after purchase, refunds depend on the stage your project has reached.
2. Full refund (100%)
- You cancel your order before our team has started work on your project.
- We fail to deliver your first draft within the delivery time stated for your plan, plus a 3-business-day grace period.
- You are charged twice or incorrectly for the same order.
3. Partial refund (50%)
If you have received the first concepts but are not satisfied, and you request a refund within 7 days of the first delivery and before requesting any revision, you may receive 50% of the amount paid.
4. Non-refundable cases
- The final files have been delivered and approved, or source files have been downloaded.
- More than 14 days have passed since the first delivery.
- You changed the project direction after work started, or failed to provide the information needed to complete the work.
- Dissatisfaction based on personal preference after revisions included in your plan have been used.
5. How to request a refund
Email douniasahmi4@gmail.com with your order number, the email used at checkout and the reason for your request. We respond within 2 business days.
6. Processing
Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
7. Chargebacks
Please contact us before opening a dispute with your bank — we resolve most issues within 48 hours.
8. Contact
Motion Media
539 W. Commerce St, #3725, Dallas, Texas 75208, United States
Email: douniasahmi4@gmail.com
Phone: +1 (308) 661-5935